Terms and conditions of business (Contract between owner and holidaymaker, this applies as soon as the holiday maker makes any payment for their holiday at the Shippon, Sharpham Barton.)
Your booking will be effective after we have received your deposit (usually 25% of the total price) and confirmed by us in writing. The balance, together with a “Damages Deposit” of £600 (£700-£1000 if for stag/hen groups or large parties), must be received by us not later than 60 days (90 days for large parties) before the beginning of your holiday. In the event of cancellation, subject to condition 6, you will be liable for the whole quoted price for the period booked. We strongly suggest you take out holiday/cancellation insurance.
2 Occupying the Property
The Shippon is available for occupation from 3pm on the first day of your holiday and must be vacated by 10am on the last day. All members of your party must be named on the booking form and must not exceed 20. You must have prior consent from the owners if you wish to exceed 20 and please be aware there may be a charge of £25 per person, per night (at owners discretion) for any numbers above 19. For insurance purposes they must be named on the booking form (see condition 6)
3 Damages (Cautionary) Deposit
You must keep the Shippon clean and in good order and leave it as you found it. You will be responsible for any breakages or damage and they should be reported to the owner a soon as possible. The owner shall be entitled to deduct from the Damages Deposit the cost of remedying any breach of these obligations (including extra cleaning costs incurred due to the house not being left as found at the beginning of your stay, these will be charged at £25 per hour) together with the cost of any service or goods provided. The amount of the Damages Deposit is £600 (£700 – £1000 for stag/hen parties and other occasions at owners discretion) and this will be refunded to you 7 days after your time in the Shippon.
4 Difficulties and Maintenance
If you have any difficulties with the Shippon, require maintenance or have any complaints, you should notify the owner as soon as possible. Contact telephone numbers are on the notice board in the Shippon.
If you are unable to occupy the Shippon you should inform the owners of your wish to cancel the booking. Our cancellation terms may offer a full refund of any money you have paid provided the reasons for you cancelling are covered by our cancellation terms (see condition 6). Cancellation up to 3 months before the start of your booking will incur a 50% charge and within 3 months will result the full charge. If the owners are able to rebook the week, we will refund the full amount minus an administration charge of 20%.
6 Cancellation Terms
For the purposes of this clause 6, the following words have the following meanings:
“you/your” means the person to whom the booking confirmation is addressed and each person named on that booking confirmation;
“relative” means any person closely connected to you by blood, marriage or civil partnership and includes a partner with whom you are living at the same address.
In the event of cancellation we will reimburse you in respect of all monies paid for the Shippon provided the booking is cancelled as a direct consequence of any of the following events occurring between the date on your holiday confirmation and 10 am on the last day of your holiday. The event must necessarily and unavoidably prevent you from fulfilling your booking.
Death, serious personal injury, serious sickness, hijacking or kidnap of you or a close relative with whom you intend to travel.
You or a guest must do jury service and has had a written request for an alternative date refused.
You or a guest has to act as a witness in court.
The Police requesting your presence following a burglary or fire at home or work.
Your home being made uninhabitable within 14 days of your holiday.
You being made redundant (provided that such redundancy qualifies for payment under the United Kingdom’s Redundancy Payments Acts).
Cancellation of normal transport services due to riot or civil disorder.
If you are a member of the armed forces or emergency services, the cancellation of previously agreed leave.
Government restrictions which prevent access to the Shippon.
Claims related to pregnancies known about at the time of booking are excluded. If a pregnancy is confirmed after booking your holiday we will cancel the booking as long as the reason for cancelling is included in the events above. We will not reimburse cancellations due to a disinclination to travel.
Reasons for cancellation must be given in writing and where relevant a medical certificate provided. In the event of curtailment, reasons must be given for curtailment supported by a medical certificate, if due to medical reasons, confirming that curtailment of the holiday was necessary. Certificates, information and evidence to support a cancellation shall be provided by you at your expense.
The owner may cancel bookings made if the property becomes unavailable for reasons beyond the owner’s reasonable control, including without limitation: flooding; fire; significant damage to the property; failure of utility services to the property,or a decision by the owner to cease letting the property. In this eventuality the owner will refund to you any sums you have paid. The owner shall not have any other liability to you.
7 Our Liability to You
The owner will not be liable for any loss or damage suffered by you or any member of your party or to your or their property, except where such loss or damage is due to our negligence. If we are negligent our liability to you will be limited to the loss or damage which was a foreseeable result of such negligence. Except in the case of death or personal injury resulting from our negligence, our total liability to you in respect of any breach of these Terms of Business or tort or other act or omission by us in connection with this contract shall be limited in aggregate to the price agreed to be paid by you for the right to use the property for the period agreed.
Pets must be disclosed at the time of booking and will incur a charge of £40 per pet per stay (maximum of 2 pets per stay). This charge applies to pets that may visit for any part of the stay. With the exception of guide dogs, pets are not allowed upstairs, in bedrooms or on the furniture or any carpeted area of the Shippon. You must ensure that no damage (including dirt that requires extra cleaning) is caused by them to the Shippon and that they cause no disturbance within the surrounding area. Pets must be supervised and under control at all times and their access to areas beyond the boundaries of the Shippon must be prevented by you. You must always clear up after your pets and you must remove all trace (inside and in the garden) of your pets having been present before you leave the Shippon. If you do not, the owner reserves the right to retain your full Damages Deposit and you will incur extra cleaning charges at £25/hr. Please never allow your animals to be in the outside areas unattended.
9 Music and other party extras
Please ensure that all music and noise that might be part of a celebration stops at 12am (midnight) without exception.
No fireworks or “lanterns in the sky” please – these frighten both ours and our neighbours animals, and are also a fire risk to the local countryside and the forest.
10 Guest numbers
Numbers staying in the Shippon must not exceed 19 unless otherwise agreed by the owners in writing. There will be a charge of up to £25 per person per night for extra people staying, subject to agreement in writing.
11 Facilities and guests
Please note that the swimming pool and hot tubs are only for use by the guests resident in the Shippon for the duration of the booking (max. 19 people). Please note that the hot tubs are only designed to accommodate 4/5 people each at a time, over use will result in their failure and closure for the duration of your stay.
All new bookings from January 2017 will NOT include electricity in the price. All guests making bookings made after this time will be charged for the electricity that they consume during their stay.
The price quoted will include this discount. This decision has been made as part of a wider sustainability policy for the house. Electricity will be charged per unit used during your stay, based on meters readings and payable before departure. Unit price is based on the 100% renewable standard rate from Octopus Energy.
13 Bed linen
We provide you with beautiful linen from Beaumont & Brown in order to ensure your comfort during your stay in the Shippon. Please inform us of any stains on bed linen or towels before you depart. Any stains that the laundry of our choice (currently Eco Laundry, Dittisham) is unable to remove will incur a replacement charge. These will be deducted from the guests damages deposit. All bed linen will be checked upon departure and you will be informed within one week should any stains be found. Please note that the process may take up to 10 days from your departure to run through the full stain removal process. If after this time the stains still remain replacement charges are as follows:
- Oxford pillowcase – £7.50
- Standard pillow case – £5.50
- Super fitted sheet – £35.00
- Single fitted sheet – £18.00
- Double fitted sheet – £25.00
- Super duvet cover – £75.00
- Single duvet cover – £28.00
- Double duvet cover – £43.00
- Small hand towel – £8.00
- Large towel – £15.00
14 Hot tubs
All persons using the hot tubs must adhere to the the rules and have signed the disclaimer as sent to the person responsible for booking the property.
Hot Tub Disclaimer
The Hot Tubs have been included in your rental please can you read this disclaimer and then either click here to send an email with the following information . If the link does not work please email direct to email@example.com OR you will be asked to sign a copy of this when arrive BEFORE anyone uses the hot tubs.
Name of Guest: _________________________________________
Cottage Name: The Shippon
Date of Holiday: ________________________________________
Confirm: I AGREE TO THE HOT TUB DISCLAIMER.
Signed ________________________________________________ Date ____________
If we do not receive this via email/signed at the beginning of your holiday we cannot include the hot tubs in your rental.
HOT TUB DISCLAIMER.
The Hot tubs should be a pleasurable and relaxing experience. However for your safety and enjoyment there are strict rules and guidelines that must be adhered to when using the Hot tubs. This is an important health and safety legal requirement for Hot tubs used in a commercial environment.
The signatory is responsible for making sure that all members of their party, and their guests, are aware of, and strictly adhere to the guidelines. Please note that a member of staff may visit once a day (dependant on usage) to check the water balance and quality. Water balance/chemicals will be adjusted as necessary. This procedure is a safety requirement for Hot tubs in holiday lets and ensures that the chemical balance of the water remains continuously safe for your enjoyment throughout your stay.
Please ensure that all guests use extreme caution when entering and exiting the hot tub decked area. Guests must only enter and exit the hot tubs via the gritted patway. The decking can get very slippery especially in cold/icy conditions. There is a motion sensor floodlight that must be kept on at all times to ensure satisfactory illumination of the pathways.
It is vital that the pool is kept clean for your own safety. Failure to do so results in the water balance changing which seriously diminishes the effectiveness of the sanitising chemicals. This in turn can lead to nasty microbiological bacteria multiplying rapidly causing a number of serious hazards to user’s health.
Please do take a shower and use the toilet prior to entering the tub.
Do not submerge your head under the water, do not drink the water, or allow the water to enter your mouth.
Failure to maintain a clean pool may result may result in the need to drain down, sanitise, and re-fill. Guests should be aware that failure to maintain a clean pool could result in a deduction from their security deposit to pay for the drain down and cleaning of the hot tubs. Approximately 24 hours plus will then be required to return the tub to a comfortable temperature.
Please report any illnesses following Hot tub usage to the management team immediately. This is extremely important if pneumonia-like symptoms are experienced.
It is very important that the Hot tub is NEVER switched off at the mains switch (even if you are not using it). There may be an extra charge deducted from your cautionary deposit if the tub is switched off during your stay. This can cause permanent damage to the controls particularly in cold weather which will need to be deducted from your deposit.
Chemical Sanitising Dispenser- before anyone enters the tub please remove the plastic sanitising dispenser that will be floating in the tubs. Please remember to replace the dispenser to the tub when you exit, and close the hot tub covers.
Risk to children – Extreme caution must be exercised to prevent unauthorised access by under age children. The hot tub covers must remain closed at all times unless a responsible adult is present.
No children under 4 years old are permitted in the tubs, as they cannot regulate their body temperatures suitably. All children under 16 using the hot tub must be supervised by a responsible adult at all times. Instruct your children to shower and visit the toilet prior to use of the tubs and inform them to keep their heads out of the water (especially mouth and ears).
Remind everyone that wet surfaces can be very slippery. Make sure everyone takes care entering and leaving the tubs.
Under no circumstances remove the operating panel on the tubs.
- Do not remove any fittings located in the filter compartment
- Do not jump into the hot tubs.
- People with infectious diseases should not use the tubs.
- Keep all loose articles of clothing or hanging jewellery away from jets and other moving components.
- Do not stand on the tub cover.
- The use of drugs, alcohol or medication before or during tubs use, may lead to a danger of drowning.
- Persons using medication should consult their doctor before using the tubs. Some medications may cause drowsiness, do not use the tubs if your medication induces drowsiness, affects your heart rate, blood pressure or circulation.
- Pregnant women, persons suffering from obesity, heart disease, low or high blood pressure, circulatory problems, or diabetes should consult a doctor before using the tubs.
- Prolonged immersion in hot water can result in hyperthermia – a dangerous condition that occurs when the internal body temperature exceeds 37 degrees centigrade. Symptoms include, unawareness of impending hazard, failure to perceive heat, failure to recognise the need to exit the tubs, unconsciousness resulting in a danger of drowning.
- Do not use the tubs immediately after strenuous exercise.
- Test the water with your hand before entering the tubs to make sure it is comfortable.
- Use the lock cover when the tubs are not in use (whether full or empty)
- Always shower before use, perfumes, hair products, fake tan can contaminate the water, and you may be charged for this.
- Do not drag the vinyl cover using the cover straps, always use the handles.
- Do not attempt to open the electrical box.
- Do not use any glassware or crockery in the tubs. If glassware is broken this will result in the hot tubs being drained, cleaned and re filled, for which there will be a charge. A wide selection of plastic glasses and crockery is provided for you.
- Do not allow any pets in the tubs.
- Do not use detergent or soaps of any kind in the tubs.
- Do not drink the water.
- The tubs are very deep; do not allow anyone to sleep in it.
- Please treat the tubs as they are your own as maintenance is very expensive.
- Any damage to the cover or tubs will be charged for.
- Please be aware that the hot tubs must not be used after 10pm as this may cause a nuisance to neighbours.
- Only use the gritted pathway to enter and exit the hot tubs.